About HSO

HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specialising in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever.

Prioritising customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments, to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless!

Job Purpose

To deliver application consultancy, implementation services, presales, training and support to customers, prospective customers and operational processes as required.

As part of the optimisations team you will not be on full scale implementations but rather be part of a team that delivers small projects and D365 optimisations to existing customers.  Your time will be spent mainly delivering consultancy and optimisations on D365 but earlier versions may also be involved.

Due to the nature of the job you will be required to have broad knowledge of D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc.

Key Responsibilities

  • Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution.
  • Business Process design/mapping and documentation
  • Leading implementation streams through to delivery and initial post go-live support
  • Lead customer focused streamed solution playback sessions and perform fit gap analysis
  • Develop design specifications
  • Lead internal solutions design and process mapping workshops
  • Deliver and implement Dynamics D365
  • Deliver high quality business and software application services to clients
  • The creation of high quality and sustainable client solutions
  • Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan
  • Meet customer expectations of business knowledge, skills and behaviour
  • Identify business/project risk and mitigate or communicate as necessary
  • Communicate progress updates to relevant parties both formally and informally
  • Achieve above-minimum levels of chargeable utilisation and charge-out rates
  • Participate in pre-sales activities as requested
  • To carry out additional duties as may occur from time to time as instructed and agreed by Head of Optimisations department.
  • In all activities, ensure timely completion of internal process and requirements as per the Company Handbook and operate in such a manner as to conform to the Company’s Quality System.
  • Represent HSO in a professional and positive manner at all times
  • Adhere to health and safety policy, and other requirements relating to care of equipment
  • Ensure that all Microsoft Certifications and Accreditations required to fulfil this role within HSO are met as determined by you and the Head of Optimisations

Experience and Skills

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  • 4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within the a specific industry.
  • Expertise in providing consultancy over multiple modules in an D365FO environment
  • Excellent presentation and demonstration skills
  • Good written and verbal communication skills
  • Experience with Dynamics D365FO in a Consulting or End User role
  • Adept at Business Requirement Analysis
  • Dynamic 365 F&O Certification in at least one key area e.g., Manufacturing, Distribution and Trade

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  • Experience of either Retail, Rental or Advanced Warehouse functionality
  • Pre-sales experience
  • Project Management experience
  • Business process mapping, modelling and documentation knowledge
  • At least one implementation with documentation in the role of Senior Consultant
  • Worked in a solution delivery capacity in the past

Key Competencies

  • Commercial & budget awareness
  • Client facing
  • Planning and organising
  • Decision-making
  • Communication skills
  • Influencing and leading
  • Delegation
  • Team work
  • Negotiation
  • thinking and problem-solving skills
  • Planning and organising
  • Decision-making
  • Influencing and leading
  • Delegation
  • Team work
  • Negotiation
  • Conflict Management
  • Flexibility
  • Critical thinking and problem solving skills


You will be based out of one of our regional offices, Manchester, Glasgow or Reading, although as appropriate travel to client sites and the other HSO offices will be required.

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